(W. Edwards Deming, 1900 \u2013 1993, p\u0103rintele TQM \u2013 Total Quality Management)<\/em>, principiu care s-ar traduce astfel \u00eentr-un limbaj netehnic: \u00eenva\u021b\u0103 din gre\u0219eli (ale tale, ale altora) \u0219i nu le repeta.<\/p>\nCred c\u0103 cel mai concret mod de a v\u0103 fi util este s\u0103 v\u0103 r\u0103spund. Pentru asta se cer \u00eendeplinite dou\u0103 condi\u021bii: s\u0103 m\u0103 \u00eentreba\u021bi \u0219i s\u0103 \u0219tiu r\u0103spunsul corect.<\/p>\n
Deja ating, prin condi\u021bionarea \u201es\u0103 \u0219tiu r\u0103spunsul corect\u201d, un punct sensibil pentru orice consultant: ce s\u0103 fac\u0103 dac\u0103 nu \u0219tie r\u0103spunsul corect la o \u00eentrebare adresat\u0103 de un client sau de un poten\u021bial client?<\/p>\n
Eu v\u0103 spun ce fac eu: recunosc c\u0103 nu \u0219tiu \u0219i transfer \u00eentrebarea unui coleg care \u0219tie.<\/p>\n
Am \u00eenv\u0103\u021bat s\u0103 procedez astfel lu\u00e2nd aminte la o gre\u0219eal\u0103 foarte frecvent \u00eent\u00e2lnit\u0103, mai ales la consultan\u021bii \u00eencep\u0103tori: c\u00e2nd nu \u0219tiu, \u00eencearc\u0103 s\u0103 improvizeze.\u00a0 De cele mai multe ori improviza\u021bia se simte \u0219i produce exact efectul contrat celui dorit: ne\u00eencredere.<\/p>\n
\u00centruc\u00e2t, acesta fiind primul articol al rubricii, nu am \u00eentreb\u0103ri primite din partea dumneavoastr\u0103 c\u0103rora s\u0103 \u00eencerc a le r\u0103spunde, propun eu o astfel de \u00eentrebare inspirat\u0103 din paragraful anterior:<\/p>\n
Cum \u00eemi pot da seama c\u00e2nd un consultant nu cunoa\u0219te r\u0103spunsul la \u00eentrebarea mea \u0219i \u00eencearc\u0103 s\u0103 m\u0103 duc\u0103 cu vorba?<\/p>\n
Iat\u0103 5 indicii:<\/strong><\/p>\n1.\u00a0\u00a0\u00a0\u00a0 R\u0103spunde gr\u0103bit, pe ner\u0103suflate, f\u0103r\u0103 a-\u0219i lua r\u0103gazul necesar reflec\u021biei, pentru a nu da interlocutorului impresia c\u0103 nu ar cunoa\u0219te subiectul;<\/p>\n
2.\u00a0\u00a0\u00a0\u00a0 Vorbe\u0219te mult, confuz, cu divaga\u021bii \u0219i considera\u021bii generale, evit\u00e2nd pe c\u00e2t posibil formularea de c\u0103tre interlocutor a unor \u00eentreb\u0103ri adi\u021bionale legate de subiect;<\/p>\n
3.\u00a0\u00a0\u00a0\u00a0 \u00cencearc\u0103 s\u0103 induc\u0103 interlocutorului ideea c\u0103 acesta nu ar fi suficient de bine preg\u0103tit \u00een domeniu pentru a \u00een\u021belege un r\u0103spuns mai tehnic, mai precis;<\/p>\n
4.\u00a0\u00a0\u00a0\u00a0 Invoc\u0103 lipsa unor documente \u0219i informa\u021bii ce ar fi absolut necesare formul\u0103rii unui punct de vedere corespunz\u0103tor;<\/p>\n
5.\u00a0\u00a0\u00a0\u00a0 Exagereaz\u0103 complexitatea subiectului \u0219i evit\u0103 a face trimiteri precise la reglementari aplicabile.<\/p>\n
Pe cur\u00e2nd!<\/p>","protected":false},"excerpt":{"rendered":"
Eu, personal, citesc rar astfel de rubrici. De asta, m-am hot\u0103r\u00e2t cu greu s\u0103 scriu eu \u00eensumi una. Am ni\u0219te prejudec\u0103\u021bi: c\u0103 ar con\u021bine mult\u0103 umplutur\u0103, c\u0103 sunt plictisitoare \u0219i c\u0103, \u00een general, r\u0103spund unei obliga\u021bii de rutin\u0103 \u0219i nu dorin\u021bei sincere a autorului de a fi util cititorilor s\u0103i. Voi \u00eencerca, a\u0219adar, s\u0103 evit […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[40,88,183],"tags":[421,416,422,423],"acf":[],"yoast_head":"\n
Top 5 indicii dupa care recunosti un consultant nesigur! - Blog de mediu - Auditeco.ro<\/title>\n<meta name=\"description\" content=\"Afla mai multe despre Top 5 indicii dupa care recunosti un consultant nesigur! de la specialistii AUDITECO\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.auditeco.ro\/en\/cum-recunosti-un-consultant-nesigur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 5 indicii dupa care recunosti un consultant nesigur! - Blog de mediu - Auditeco.ro\" \/>\n<meta property=\"og:description\" content=\"Afla mai multe despre Top 5 indicii dupa care recunosti un consultant nesigur! de la specialistii AUDITECO\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.auditeco.ro\/en\/cum-recunosti-un-consultant-nesigur\/\" \/>\n<meta property=\"og:site_name\" content=\"AUDITECO\" \/>\n<meta property=\"article:published_time\" content=\"2015-06-30T22:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-17T11:16:19+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/blog.auditeco.ro\/wp-content\/uploads\/2015\/07\/cicerone-ionescu.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.auditeco.ro\/cum-recunosti-un-consultant-nesigur\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.auditeco.ro\/cum-recunosti-un-consultant-nesigur\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Top 5 indicii dupa care recunosti un consultant nesigur!\",\"datePublished\":\"2015-06-30T22:00:00+00:00\",\"dateModified\":\"2024-07-17T11:16:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.auditeco.ro\/cum-recunosti-un-consultant-nesigur\/\"},\"wordCount\":436,\"publisher\":{\"@id\":\"https:\/\/www.auditeco.ro\/#organization\"},\"keywords\":[\"cicerone ionescu\",\"consultanta de mediu\",\"consultanti nesiguri\",\"intrebari de mediu\"],\"articleSection\":[\"Consultanta de mediu\",\"Incerc sa va raspund. 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![\"cicerone-ionescu\"](\"http:\/\/blog.auditeco.ro\/wp-content\/uploads\/2015\/07\/cicerone-ionescu.jpg\")
Eu, personal, citesc rar astfel de rubrici. De asta, m-am hot\u0103r\u00e2t cu greu s\u0103 scriu eu \u00eensumi una. Am ni\u0219te prejudec\u0103\u021bi: c\u0103 ar con\u021bine mult\u0103 umplutur\u0103, c\u0103 sunt plictisitoare \u0219i c\u0103, \u00een general, r\u0103spund unei obliga\u021bii de rutin\u0103 \u0219i nu dorin\u021bei sincere a autorului de a fi util cititorilor s\u0103i.<\/p>\n